Refund policy

🕒 Return Period:
We have a 5-day return policy, which means you can request a return within 5 days after receiving your toy.

📦 Return Conditions:
To be eligible for a return, your toy must be:

In the same condition you received it

Unused and unbroken

In the Good packaging

With proof of purchase

🎥 Important for Breakable Toys:
Please record an unboxing video when you receive your order. This helps us verify any damage claim.

📩 How to Start a Return:
Contact us at veloxstore.support@gmail.com with your order details.
Send returns to:
Mattan (H), PO Venniyoor, Venniyoor, Pin 676508, Malappuram, Kerala, India
📞 +91 9895768721

Please note: Returns sent without approval will not be accepted.

🔁 Exchange:
We replace items only if they are damaged or defective.

💰 Refund:
Once we receive and inspect the returned toy, we’ll confirm if your refund is approved.
If approved, your amount will be refunded to your original payment method within 10 business days.

❌ Non-Returnable Items:

Used or damaged items without proof

Sale items or gift cards

💬 Support:
For any questions, email us anytime at veloxstore.support@gmail.com